Consumer panel orders airlines topay Rs 85.50L for cancelled ticket | Kanpur News

Kanpur: The State Consumer Disputes Redressal Commission, Lucknow on Thursday held IndiGo airlines to pay Rs 85.50 lakhs as compensation and damages to the complainant Vinay Shankar Tiwari for deficiency in service and unfair trade practice.
Member of the redressal commission Rajendra Singh in his order stated that flight operator IndiGo had to pay Rs 35 lakhs as compensation, Rs 50 lakhs for mental agony and harassment and Rs 50,000 as the cost of the case along with interest at the rate of 10% per annum.
One Vinay Kumar Tiwari had booked an air ticket from Lucknow to Delhi through Cleartrip on April 15, 2013. His PNR no. was ERBVLS of IndiGo Flight no. 6 E -141 while the departure time was 10.50 a.m. He reached Amausi airport and checked in the flight and occupied his allotted seat No. 5 A.
Just before the take-off, the cabin crew of IndiGo informed him that his ticket had been cancelled and rudely deported him from the flight at Amausi airport. Tiwari inquired from Cleartrip and was informed that on their side there was no cancellation of the ticket. Further inquiry from IndiGo revealed that one Shailendra had cancelled the ticket in the morning at 7.38 a.m.
The state commission held that if it was presumed that the ticket was cancelled at 7.38 a.m., then why did they allow Tiwari to check in the flight. IndiGo airlines neither submitted the mobile number of the said person nor a screenshot of any message to Tiwari.
After going through the entire circumstances and evidence on record, the state commission reached to the conclusion that there was a deficiency in service by IndiGo airlines and it also committed unfair trade practice with a contractor of national fame, who was going to attend an urgent meeting at Delhi. Thereafter, the state commission awarded total compensation of Rs 85,50,000 with interest at the rate of 10% per annum.

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